One of the recurring themes we hear from AR pros and novices alike is that there’s never enough time to do everything they’d like to do. In many cases, AR professionals have other job responsibilities and are forced to prioritize AR activities that they expect will have the greatest positive business impact. 

This prioritization process can be particularly challenging at large, complex organizations that have many different product lines and services offerings. We thought it might be helpful to share a few ways that we’ve been able to work with our clients to set an AR strategy and prioritize activities that align to their most important goals. 

Step 1: Align on AR Program Objectives and Desired Outcomes

Often AR objectives are not clearly defined, haven’t been socialized within the organization, or are put on a shelf and not used to inform program activities. Documenting goals and metrics for the program is the best way to set expectations for the types of outcomes the organization can expect. (For more on defining program objectives and metrics, check out the Spotlight Webinar where we talk more about insights-driven metrics)

Step 2: Define Key Initiatives 

Spotlight clients define key program initiatives, often based around core capabilities and growth areas, that map to their overall program goals. Examples include launching a net-new offering, building analyst and prospect understanding of the strategy and roadmap, or helping to define an opportunity in the market. It’s common for a company to have 3-5 key AR program initiatives, each of which is supported by a specific set of tactics. 

Step 3: Determine Engagement Priorities 

Once key AR program initiatives have been laid out, the team can examine all the factors that inform prioritization of AR activities, including: 

Step 4: Execute and Evolve 

It’s important to note that prioritization factors are constantly changing, so we recommend reevaluation of engagement plans and priorities on a quarterly basis, or even more frequently, if possible. Companies that convene regular meetings with key stakeholders to review priorities and progress against goals are much more likely to have a fruitful and productive AR program for the long haul. 

While life isn’t slowing down for anyone, taking the time to identify and focus on your highest-priority AR activities will pay dividends. For more details on how you can ensure your AR program is aligned to the needs of a complex and ever-changing organization, contact us or check out additional Spotlight resources.